We can only change orders that has not been started.
To make changes to your order, please reach out to support through the contact us page.
Gift cards
All online gift cards have a 1 year expiry
Please contact us if you would like to be reminded of time left or please refer to your receipt.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, Shopify payments and Google Pay.
You can chose these payment methods at checkout.
SHIPPING
Tell me about postage
All items are despatched within 1-3 days, you will get a confirmation email when your order has been despatched, most tracking emails will come directly from Royal Mail, sometimes it can go into junk.
All other items you can choose your shipping options at checkout - we offer 24 and 48 hour on most of our items.
As all artwork is made to order, it can take up to 14 working days to deliver your print.
We will call to arrange a time to deliver your artwork, once we have confirm when we are delivering your order, you will be sent a tracking number.
Where do you ship?
We currently ship in the UK. However if you would like international shipping, please get in contact with us.
How can I track my package?
We can provide a DPD tracking number or a royal mail tracking, which will be sent to the email you checkout with.
Will I pay taxes for international shipping?
Normally yes deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
RETURNS
As part of environmental policy, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel.
Please email - returns@woodcockandcavendish.co.uk
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the delivery
To ask for a return, please contact us directly.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Please note there is no return on any made to order items
Returns within the UK are unfortunately are not free.
If the item is unwanted you will not receive a refund on your original postage, if there is fault with the item we will refund you your original postage.
Feel free to contact our support agents through our email:
returns@woodcockandcavendish.co.uk, for more details.
How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return. You will receive an email confirming your refund.
