FAQs
GENERAL QUESTIONS
As all artwork is made to order, it can take up to 14 working days to deliver your print.
We will call to arrange a time to deliver your item, once we have confirm when we are delivering your order, you will be sent a tracking number.
To make changes to your order, please reach out to support through the contact us page.
PAYMENT
SHIPPING
Tell me about postage
All items are despatched within 1-3 days, you will get a confirmation email when your order has been despatched, most tracking emails will come directly from Royal Mail, sometimes it can go into junk.
All other items you can choose your shipping options at checkout - we offer 24 and 48 hour on most of our items.
As all artwork is made to order, it can take up to 14 working days to deliver your print.
We will call to arrange a time to deliver your artwork, once we have confirm when we are delivering your order, you will be sent a tracking number.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
RETURNS
As part of environmental policy, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel.
Please email - returns@woodcockandcavendish.co.uk
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the delivery
To ask for a return, please contact us directly.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Feel free to contact our support agents through our email: returns@woodcockandcavendish.co.uk, for more details.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return. You will receive an email confirming your refund.